• Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers • Approximately 85% outbound and 15% inbound calls • Utilize pre-approved scripts to ensure consistent and accurate communication with members • Overcome objections using effective rebuttals to help members prioritize their health • Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy • Utilize multiple systems to schedule providers for in-home or virtual evaluations • Adjust, reschedule, or cancel appointments as requested • Meet daily performance metrics including appointments, calls, handle time, and productivity • Be available to complete overtime when required based on business needs • Participate in peer side-by-side coaching as needed • Follow HIPAA guidelines to protect member privacy