• Lead and develop the SAE and VRM team in building and sustaining strong customer relationships, identifying client needs, and delivering enhanced relationship management that drives sales, gross profit, and compliance. • Create a P&L strategy and take ownership for regional growth within your book of business. • Coach and mentor SAEs to strengthen their sales techniques and strategic account management capabilities. • Establish and track KPIs, sales targets, and performance metrics to ensure consistent growth and profitability. • Guide the team in creating and executing activation and pull-through strategies. • Ensure SAEs and VRMs collaborate cross-functionally with internal Covetrus stakeholders to deliver value across products, services, and operations. • Serve as a liaison between customers and internal teams by clearly communicating activation and pull-through strategies to ensure alignment and execution. • Attend customer meetings - both in-person and virtual - alongside SAEs and VRMs to reinforce the importance of long-term client relationships. • Identify growth opportunities and develop tailored solutions to meet evolving client needs. • Oversee and manage the RFP process, lead renewal discussions, and support the execution of broader strategic objectives. • Develop and implement strategic account business plans through SAEs, incorporating growth objectives and Covetrus priorities (e.g., customer retention, financial performance).