• Oversee all phases of client programs—from inception to completion—ensuring alignment with organizational goals and values. • Manage costs, implementation, and performance; negotiate contracts; and prepare business plans, budgets, and specifications. • Serve as the primary customer contact, leading review sessions, addressing cost, schedule, and performance, and driving business growth opportunities. • Establish milestones, monitor progress, resolve issues, and evaluate program profitability and viability. • Work across technical, marketing, operations, analytics, and administrative teams. • Develop strategies to enhance program performance, meet client needs, and leverage market opportunities.