• Proactively manage and nurture customer relationships through regular, personalized communication. • Collect, analyze, and report on customer feedback to identify trends, concerns, and improvement opportunities. • Conduct timely follow-ups on inquiries, concerns, and service requests to ensure resolution and satisfaction. • Collaborate with internal teams (e.g., HR, operations) to address customer needs effectively. • Maintain accurate and up-to-date records in the CRM system to support service continuity and data-driven decisions. • Support customer onboarding and engagement initiatives to improve retention and program participation. • Identify and escalate recurring issues to relevant departments for systemic resolution.