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Solution Architect

Solutions EngineerSolutions EngineerFull TimeRemoteTeam 1,001-5,000Since 2001H1B SponsorCompany Site LinkedIn

Location

United States

Posted

66 days ago

Salary

Not specified

Bachelor Degree10 yrs expEnglishBootstrapCloudHerokuJava ScriptJ QueryNode.jsOpen ShiftOracle

Job Description

• The Solution Architect will work within professional services to understand and solve the technological challenges associated with product build out and integration of Five9's customers. • They will be a part of short term (a few days to several weeks) development projects that require gathering a customer’s integration requirements, analyzing feasibility using available APIs, as well as designing, developing, and implementing the solution. • The candidate will be expected to interact with customers over the phone, via web conferences, and in person (with up to 15% travel required) and will often need to articulate complex technical solutions to a non-technical audience, necessitating excellent verbal and written communication skills.

Job Requirements

10 or more years’ experience in application or integration software development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya.
Strong contact center experience. Capable of architecting and implementing applications that leverage the core Five9 contact center platform.
5 or more years’ development experience in web-based applications (HTML5, JavaScript) and associated tooling such as jQuery, Backbone.js, Bootstrap, Require JS, Ext JS, Marionette, etc.
3 or more years’ experience with web application hosting services such as Heroku, OpenShift, or self-hosted Node.js services.
Experience integrating to CRMs, Marketing Automation, or Lead Management solutions such as Salesforce, MS Dynamics, NetSuite, Oracle Service Cloud, Desk.com, Zendesk, Velocify, etc.
BA/BS degree or equivalent work experience is required.

Benefits

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.