• Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints • Manage and facilitate client calls and new client administrator training • Maintain all client documentation such as Standard Operating Procedures and process related documentation • Engage in ongoing educational opportunities on product releases, updates and system functionality • Educate, discuss and collaborate with clients on relevant product updates, engaging in consultation with Client Success Leader as needed • Provide concise communication regarding new system functionality, industry news, open items, project initiatives and resolution activity • Drive continual improvement of the delivery of services from all teams; ensuring a cohesive, high quality service • Coordinate Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items • Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations • Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team • When it comes down to it, make them love us…a lot!