• Deliver a high level of customer service and manage all aspects of the client relationships with anywhere from 4-8 corporate client contacts and 100-120 different accounts maintaining a response time under 10 hours and a monthly retention rate of 96%+ • Provide monthly reporting and analysis by the 6th business day of the following month, and present key findings on monthly client calls. • Own quarterly department projects including but not limited to scoping work, creating milestones as a path to execute, setting deadlines, delegating tasks and ensuring deadlines are met by holding the team accountable. • Proactively make recommendations that solve department problems and client goals by improving efficiency and increasing ability to scale • Oversee all digital aspects of campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, and Native. • Proactively monitor campaign performance and make recommendations. Work closely with our operations team to optimize campaigns for best ROI • Lead demos and set up calls to onboard and oversee success of clients on our SAAS platform, Fiona • Lead and deliver strategic business reviews across enterprise clients • Ensure adoption of Fiona, work closely with development team to report and fix and bugs, and make recommendations to UI based on client feedback • Work selflessly with other departments to provide the best client experiences