• Manage all aspects of client relationships with 4-8 corporate client contacts and 100-120 different accounts maintaining a response time under 10 hours and a monthly retention rate of 96%+ • Provide monthly reporting and analysis by the 6th business day of the following month, mid month check-ins around the 15th and present key findings on monthly client calls • Oversee all digital aspects of campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, and Spotify • Develop and maintain full understanding of marketing, products/services and digital strategy for assigned clients • Keep track of small and large details and delegate/work closely with other account managers and account coordinators on the account • Proactively monitor campaign performance and make recommendations. Work closely with our operations teams to optimize campaigns for best ROI • Lead demos and set up calls to onboard and oversee success of clients on our SAAS platform, Fiona • Support client adoption of Fiona products, work closely with development team to report and fix bugs, and make recommendations to UI based on client feedback • Work selflessly with other departments to provide the best client experiences