• Pick up and deliver respiratory equipment to patients in their homes or other specified locations such as hospitals or physician offices. • Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance, in accordance with state licensing limitations. • Gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account. • Maintain the highest level of quality in customer care while always acting in a professional and courteous manner. • Complete paperwork relating to deliveries, pick-ups & testing. • May be required to work after-hours and on an on-call basis, including weekend and holiday coverage. • Facilitate credit card payments through company approved process. • Support Specialist II and III may also include conducting equipment set-up and conducting titration studies, respectively.