• Coordinate daily benefits processing. • Handle enrollments, qualifying life events, terminations, COBRA, demographic/employment changes and beneficiary updates. • Assist with maintenance of employee benefits files, maintain benefits platform and update employee payroll records, as needed. • Serve as a contact for customer’s group plan vendors and third-party administrators. • Assist in transferring data in support of services, premiums and plan administration. • Assist with regularly scheduled audit & review of monthly billings for client’s group plans and help with reconciling discrepancies. • Provide customer service support to client liaisons and/or client employees, such as addressing benefit inquiries and complaints from client employees to ensure a quick, accurate and courteous resolution. • Maintain contact with Centricity client liaisons and/or client employees by phone or e-mail to facilitate proper utilization of benefits. • Collaborate with colleagues in the HR and Payroll departments to ensure accurate processing and exceptional execution of services to clients.