• Cultivate current veterinary medical thinking, as well as best practices in patient care, are followed by the medical teams in the region • Ensure clients are receiving high-quality medical care for their pets at all hospitals within the region • Spend time in each hospital in the designated region(s) to observe medical activities and coach the medical teams both individually and in group settings • Use available reports, medical records, and on-site observation to review and improve the quality of diagnostic and treatment skills practiced by each individual doctor and take definitive action when these skills are sub-standard to improve the level of care delivered • Evaluate medical equipment and take needed steps to maximize usage as appropriate • Manage veterinary board and client complaints that are medically based on notification through resolution • Mentor Medical Directors and Associates on improved methods of time management and efficiency, including the proper and efficient use of Technicians, as well as technology • Motivate Medical Directors to maintain an “owner mentality” and help ensure that Associate Veterinarians consistently practice VCA standards of medicine • Host or present local medical seminars (some of which can include invitations to non-VCA veterinarians in the region) • Connect with and support Medical Directors and Associate Veterinarians to cultivate job satisfaction and healthy well-being