• Lead large-scale technology transformation programs through all phases, from discovery and design to implementation and stabilization. • Drive portfolio lead-to-quote and quote-to-revenue programs across multiple business units, focusing on the implementation and/or consolidation of business processes and systems of actions for CPQ (configure, price, quote), billing, fulfillment/provisioning, and revenue recognition to improve internal execution and customer experience. • Design program plans that integrate cross-functional workstreams (people operations, marketing, customer experience, sales, product, engineering, billing operations, finance, accounting), focusing on collaboration, risk management, communication, and change control. • Set goals for programs in alignment with enterprise and/or business-unit strategies. • Build and maintain strong partnerships with workflow owners, product leads, engineering teams, systems integrators, business SMEs, and external stakeholders (e.g. consultants and other implementation partners) to ensure cohesive delivery across systems and processes. • Oversee the delivery of project and program outputs, ensuring successful outcomes in partnership with project managers. • Support and guide project managers, removing blockers, facilitating decision-making, and ensuring upstream/downstream impacts are understood and addressed. • Collaborate across teams to gather requirements and success criteria for program outcomes. • Identify risks, assist in developing mitigation strategies, and escalate risks and/or issues to senior leadership when needed. • Maintain program documentation, including RAID logs, communication plans, and governance materials. • Report progress, risks, and outcomes to executive leadership through structured updates, steering committee decks, and status reports. • Drive change control activities by evaluating impacts of scope, timeline, or architectural adjustments, and partner with stakeholders to ensure informed decision-making. • Manage contractor delivery and performance, ensuring deliverables meet quality expectations and timelines.