• Become an expert in RainFocus platform • Train client admins on the RainFocus tools and processes as necessary • Configure the RainFocus platform • Work with clients to identify business requirements • Facilitate holistic system configuration • Identify and mitigate risks to achieve implementation success • Follow best practices for implementing RainFocus products • Consult with clients on new ideas and best practices • Document requirements, solution designs and testing plans • Provide regular updates on milestones and tasks to project managers • Engage in regular touch points with internal and client teams • Communicate issues and risks to project managers and leadership • Balance priorities across multiple assignments • Thoroughly track tasks and complete all assignments on time • Contribute to implementation tools, processes and templates