• Lead and manage a team with 6-10 direct reports. • Recruit, train, mentor, and manage customer success managers and teams to deliver value. • Develop and implement customer success strategies, including onboarding, engagement, and retention programs, to achieve key metrics like customer satisfaction, retention, and growth. • Foster strong customer relationships, turn satisfied clients into advocates, and identify opportunities for upsell and cross-sell to expand business within the customer base. • Translate strategy into performance requirements, processes, metrics, and technology. • Work closely with product, sales, marketing, and other departments to ensure unified and positive customer experiences. • Monitor customer health metrics, analyze customer feedback, and use data to inform strategic decisions, process improvements, and product enhancements. • Oversee and optimize the entire customer lifecycle, from onboarding and adoption to long-term engagement and renewal, ensuring customers consistently derive value. • Drive long-term revenue growth and influence future lifetime value through increased product adoption, higher customer satisfaction, reduced churn, and increased customer advocacy.