Assembly Health

Assembly™ Health delivers revenue cycle management and back-office solutions to support quality care.

Medical Billing Call Center Team Lead

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

33 days ago

Salary

$21 - $23 / hour

English

Job Description

• Answer patient calls/questions • Updating and billing insurance • Take Credit card payments • Trying to resolve any concerns/issues on patient accounts • Work with collection agencies for requests to remove from collections • Respond to Attorney requests for balances and correspondence as well as update and bill insurance • Primary escalation from our Call Center staff • Answering escalated phone calls from our Call Center offshore team • Assist in educating the offshore call center staff • Update patient demographics • Other tasks and projects as determined by your manager

Job Requirements

  • NextGen experience a plus
  • Medical Billing background
  • Excellent communication skills and professional demeanor
  • The ability to work under tight deadlines
  • Strong written and verbal communication skills with customer service focused aptitude
  • Detail-oriented individuals who are team players highly self-motivated
  • Teamwork and collaboration skills
  • Time management and organization skills
  • Integrity to maintain confidentiality when working with sensitive business data
  • Ability to function well in a fast-paced and at times stressful environment
  • Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.

Benefits

  • Competitive Benefit Packages available
  • Paid Holidays
  • Paid Time Off

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