• Manage multiple complex medium sized or one large project, working closely with internal and external stakeholders to ensure superior customer and client experience • Adhere to the project management discipline and standards in accordance with the Prime Project Lifecycle methodology • Interface with critical stakeholders to ensure superior customer and client experience; provide leadership to discover, diagnose and address business and technical issues/risks • Analyze and establish service quality baselines; monitor, report, and communicate trending of service quality to leadership and key stakeholders • Resolve internal and external team conflict to ensure alignment to the project objectives and adherence to project schedule and budget • Serve as a project management domain mentor to Project Managers and Associate Project Managers and support the PM Practice development and continuous improvement efforts