The educational support system that makes unlimited, 24/7, high-dosage tutoring accessible to ALL students.

Customer Service Manager

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 2014H1B SponsorCompany Site LinkedIn

Location

United States

Posted

66 days ago

Salary

$70K - $90K / year

2 yrs expEnglish

Job Description

• Build and manage relationships with school and district leaders • Serve as the primary point of contact at the academic hand off in post-sale • Act as a trusted advisor for site leaders and districts • Maintain accurate records of customer interactions using Salesforce and Airtable • Collaborate with GROW Program Designer for tutoring program plans • Proactively manage implementation timelines and track deliverables • Use project management tools like Asana and Airtable • Monitor and track program KPIs such as student attendance and session completion • Lead orientation sessions for school leadership and teachers • Partner with internal teams to ensure a unified customer experience

Job Requirements

1-2 years experience working with customers within a SaaS company or in a Customer Success role
The ability to thrive in a collaborative, team environment while working independently
Amazing written and verbal communication skills
Pro at building relationships with customers and stakeholders
Outstanding organizational skills and the ability to manage multiple tasks and requests
Results oriented; you always have your next goal in mind, and a plan to get there
Willing to travel 35%-40% of the time

Benefits

Comprehensive & competitive compensation
Health benefits
Retirement plan
Stock options
4 extra weeks off
Sick days
$500 stipend to set up workspace
$100 monthly stipend for workspace needs
Generous paid parental leave
Unlimited access to tutoring and educational support for children of Paper employees