• Build strong, personal relationships with customers • Navigate enterprise accounts to expand relationships across teams • Capture and expand customer swag budgets • Uncover customer pain points through insightful questioning • Understand and integrate internal and external technologies • Visit customers as needed to drive growth • Effectively communicate SwagUp’s value in high-stakes meetings • Embrace resilience in the face of discomfort and rejection • Collaborate with internal teams for customer success • Strive for 100% customer retention • Go above and beyond for your customers • Stay humble and willing to do the hard work