• Support two sales regions to ensure timely access to clonoSEQ ordering for providers and care teams • Manage provider onboarding process for expedited ordering and customers who have clonoSEQ integrated in their EMR • Build and maintain strategic relationships with customers and drive satisfaction through superior service and execution. • Collaborate with Account Operations Leads to manage internal process for addressing institution-specific onboarding requirements. • Ensure accurate and timely reporting of information related to new prospects. • Serve as customer liaison for priority internal initiatives requiring customer engagement. • Educate customers on new support offerings to maximize brand performance. • Manage clonoSEQ collection kit inventory in your two regions • Collaborate with the Clinical Services team to ensure efficient and effective communication with clinicians and their care team. • Serve as a point of customer escalation engagement • Contribute to a culture of success and ongoing business and goal achievement. • Support patient pull through efforts with timely customer follow-up and reporting • All other duties as assigned