• Interface directly with customers to develop requirements for complex projects • Bridge the gap between business needs and technical execution, conducting research to resolve POS claims processing issues • Prepare detailed system design specifications • Work closely with customers to elicit business requirements and coordinate with systems analysts to develop technical solutions for complex problems • Create, review, analyze, and estimate project requests • Represent the client’s testing needs and validate results before presentation • Understand the connections between multiple State initiatives and their cross-impact within the NJMMIS ecosystem • Field direct questions from Operations Staff regarding business, technical, and operational rules • Support real-time multi-tier systems by reading program code and providing technical changes, requirements, and estimates