• Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area • Updates the existing customers on any new programs, promotional activity, products and services • Assists with customer problems such as missed shipments, price adjustments and backorders • Frequently works with field sales associates in coordinating special orders • Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly • Processes all phone, fax, mail, e-mail and verbal orders from customers • Responsible for providing accurate answers to questions and complaints regarding products and services • Performs data entry for purposes such as processing orders, accessing previous orders and special orders • Communicates with all departments within the Distribution Center as well as field sales associates