• Owning governance and oversight of U.S. consumer protection obligations, including accountability for complaint management, regulatory responsiveness, and consumer harm remediation. • Serving as the primary compliance lead for consumer-related regulatory complaints, inquiries, and project management of consumer compliance examinations from the CFPB and state regulators, ensuring timely, consistent, and high-quality regulatory engagement. • Establishing and maintaining a robust consumer complaint governance framework, including control requirements and implementation, register ownership, trend and root-cause analysis, escalation protocols, and reporting to senior stakeholders. • Providing leadership and oversight for consumer regulatory and licensing requirements, including examinations, renewals, reporting submissions, and expansion into new jurisdictions. • Acting as a central point of accountability for consumer compliance workflows, with ownership of Jira project boards, Confluence documentation, and regulatory tracking to ensure auditability and operational resilience. • Designing, reviewing, and approving consumer duty-related SOPs, policies, and compliance programs, embedding governance standards and clear ownership across teams. • Owning oversight of consumer-facing disclosures, notices, and documentation to ensure they are accurate, transparent, and aligned with evolving federal and state consumer protection expectations. • Partnering with Legal, Product, Operations, and Risk to embed consumer protection and conduct risk considerations into new entity integrations and new product or service launches.