• 60% of your time will be dedicated to frontline work primarily across social channels -- Providing product information, diagnosing problems, explaining next steps, and helping customers move forward with confidence. • 30% of your time will be spent monitoring and responding across multiple review platforms—addressing customer concerns, tracking trends, and working to make things right. You’ll craft thoughtful, empathetic responses that not only resolve individual issues, but also reflect our commitment to care and transparency for anyone viewing the review. • 10% of your time will be team projects (as needed), continuous improvement, and goal-setting. There are weekly check-ins with your team lead focused on performance, learning, and growth.