• Own performance of the West Coast B2B decoration and fulfillment operation, consistently hitting on-time SLA, quality, cost, and throughput targets. • Hire, onboard, and lead the site team, and drive accountability through clear roles and KPIs • Build weekly and daily production plans from demand forecasts, and adjust labor, workflows, and priorities to meet demand efficiently. • Keep production unblocked by owning equipment uptime, maintenance coverage, vendor support, and materials/consumables readiness. • Run end-to-end production tracking for inbound, production, QA, and outbound in one system with accurate real-time status and minimal manual entry • Manage procurement of all materials needed to run the site including thread, backing, ink, corrugate, packaging, etc. • Partner with IT, Ops, and 3PL teams to integrate production tracking with Quince OMS/WMS and automate status updates. • Resolve issues quickly, including rush orders, delays, inventory shortages, defects, and damaged goods, and drive fixes to prevent repeats. • Manage 3PL, logistics, vendors, and cross-functional partners to align on capacity, handoffs and service levels • Step in hands-on when needed to unblock work, cover gaps, and support the team during peaks or disruptions.