• Fully understand both functional and technical capabilities of Kinaxis and related integration utilities as well as needs of users and business processes. • Build a strong working relationship with the Planning IT team members as well as the Kinaxis COE team members. • Manage issues, document, escalate as appropriate and ensure resolution. • Develop and implement Kinaxis and integration related resources to support both project and run related enhancements. • Develop and deliver training for enhancements to the Kinaxis COE and IT team members as required. • Document test results and solutions and support CAH change management process as required. • Coordinate testing, data validation and planner data input with business users during system deployments • Investigate reported user issues. • Work with end users and IT partners to bring resolution. • Gather requirements of end-user community for enhancements and work with team members to develop standard, harmonized requirements. • Anticipate future needs of end-users and initiate activities to close gaps before issues arise • Ensure weekly completion of demand and supply plans to all downstream nodes via associated tools