Gainsight

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do.

Customer Advisor, Community

Community ManagerCommunity ManagerFull TimeRemoteTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

Rhode Island + 3 moreAll locations: Rhode Island, South Carolina, Tennessee, Texas

Posted

67 days ago

Salary

$130K - $145K / year

Bachelor Degree7 yrs expEnglish

Job Description

• Partner with customers to understand their goals and identify high-impact use cases • Advise customer executives and Community leaders on optimizing their strategy • Develop and deliver strategic consulting engagements that enhance Community strategies • Exhibit strong project management skills to manage multiple customer engagements • Lead workshops, innovation sessions, and roundtables with stakeholders • Deliver tailored value assessments, maturity reviews, and business cases • Post-deployment, track, analyze, and benchmark value realization progress

Job Requirements

  • 7+ years of experience in community management, customer success and/or strategic consulting
  • Significant leadership experience in customer success roles
  • Proven experience leading research, analysis, and presentation of insights derived from customer learnings
  • Domain expertise in customer communities
  • Exceptional verbal and written communication skills
  • Experience facilitating large working sessions and workshops
  • Strong analytical and problem-solving skills
  • Excellent relationship-building skills

Benefits

  • fully covered medical premiums (employee-only)
  • flexible PTO
  • 401(k) plan
  • dental and vision coverage
  • remote work options
  • $10,000 lifetime fertility stipend
  • access to coworking spaces around the globe
  • dedicated Recharge Holidays - one long weekend each quarter

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