The Call Center Doctors
Custom End to End Contact Center Solutions. Full life cycle hiring, sales training, and complete call center builds.
Workforce Analyst
Location
United States
Posted
65 days ago
Salary
$10 / hour
High School2 yrs expEnglish
Job Description
• Build weekly staffing forecasts by campaign
• Monitor adherence, attendance, and productivity
• Identify coverage gaps and recommend staffing adjustments
• Partner with Recruiting and Training on hiring needs
• Deliver clear workforce reports to Operations and Leadership
Job Requirements
- 2+ years in workforce planning or call center analytics
- Experience in outbound call center environments
- Strong Excel / Google Sheets skills
- Data-driven, detail-oriented mindset
- Comfortable in fast-paced, KPI-driven operations
Benefits
- 100% remote work
- Clear QA systems and expectations
- Growth opportunities into Senior QA, Training, or Operations
- Performance-driven culture built on accountability and quality
Related Guides
Related Categories
Related Job Pages
More Analyst Jobs
Analyst65 days ago
Full TimeRemoteTeam 1,001-5,000H1B Sponsor
Senior Treasury Analyst managing cash operations and payment processes
Missouri
Analyst65 days ago
Full TimeRemoteTeam 1,001-5,000Since 2020H1B No Sponsor
Treasury Analyst managing daily deposits and banking activities at APM
Kentucky
Analyst65 days ago
Full TimeRemoteTeam 1,001-5,000Since 1842H1B Sponsor
Transportation Analyst ensuring efficient logistics and compliance in global supply chain
ERPTableau
Analyst65 days ago
Full TimeRemoteTeam 1,001-5,000H1B Sponsor
Senior Compensation Analyst responsible for maintaining competitive and cost-effective compensation programs.
United States
