• Serve as the global technical authority for Product Service Accessory Systems, ensuring consistent, high‑quality engineering responses across the GE Vernova fleet. • Own and lead complex issue resolution, including ER case support, Root Cause Analyses, and definition and approval of corrective actions. • Ensure technical rigor, safety compliance, and engineering quality in all service recommendations, design changes, and field responses. • Act as the technical approver and escalation point for RCA conclusions, corrective actions, and safety‑critical issues. • Own the technical quality and consistency of customer and internal communications, including review and approval of technical content. • Provide expert technical consultation to cross‑functional teams (engineering, manufacturing, sourcing, field service, suppliers) to resolve product, manufacturing, and field issues. • Serve as the conduit of technical information globally, including chairing or leading technology forums as required. • Own and maintain knowledge management structures, including historical issue data, lessons learned, and technical guidance. • Mentor and coach engineers to ensure consistent application of engineering standards, problem‑solving rigor, and professional development. • Support the Chief Engineer’s Office in execution of technical governance, enterprise risk management, and compliance activities. • Promote and model a strong culture of safety, quality, and One Team collaboration.