**Key Responsibilities & Deliverables** - **Product Execution & High-Velocity Delivery:** - **Drive the product development lifecycle** from requirement definition through launch and post-production iteration. - **Write clear and complete PRDs and user stories** to effectively translate business objectives into development priorities. - **Own the Roamly backlog**, collaborating daily with Engineering (ENG) and Design to maintain progress and ensure quality delivery. - **Support product quality** by conducting QA/UAT testing, managing defect resolution, and troubleshooting system issues with ENG to develop creative workarounds. - **Execute high-velocity iterations** by applying a "test and learn" approach to enhance existing features and distribution strategies. - **Support change management and rollouts**, including writing release notes and conducting user training for Sales and Service teams. **Operational Scope:** - **Support the Head of Product** in developing the knowledge base and Standard Operating Procedures (SOPs) for our **AI Agents and virtual assistants.** - **Optimize the Quote-to-Bind experience** across several distribution channels: **Digital, AI Agent, Embedded, Captive Agency, and Independent Agents.** - **Enhance the Customer Portal **to improve self-service capabilities and overall policyholder satisfaction. - **Drive operational efficiency for a growing customer base** by identifying pain points and supporting system workflows across the **Policy Management System (PMS), Close.io, and Zendesk** in partnership with Sales, Service, and Claims. - **Autonomously manage external partners and vendors**, facilitating technical integrations and ensuring successful, long-term partnerships with minimal oversight. - **Support Product Marketing** by creating product fact sheets, personas, and value propositions for new and existing products. - **Collaborate with Legal to ensure all products and features remain compliant with state insurance regulations. - **Leverage AI tools (e.g., Gemini, Claude) **for day-to-day productivity, rapid prototyping, market research, and analyzing customer feedback to identify business opportunities and inform prioritization.