• Participate in the intake process by clarifying requirements, gathering context, and translating problem statements into structured technical scopes. • Assess automation requests against established prioritization criteria—including expected ROI, operational impact, compliance relevance, and alignment with automation standards—to ensure the team focuses on the highest-value opportunities. • Evaluate technical feasibility, system dependencies, and potential risks of proposed automations to support effective prioritization and planning. • Deconstruct ambiguous, multi-step processes into clear workflow models that inform design and implementation decisions. • Identify risks, edge cases, and downstream impacts early and surface them to the Automation Manager as part of the discovery cycle. • Translate requirements and PRDs into detailed automation designs across platforms such as Tines, n8n, and API-driven workflows. • Build automations that adhere to existing security, reliability, observability, and AI governance standards. • Integrate SaaS platforms using REST APIs, webhooks, event-driven triggers, and structured JSON payloads. • Iterate rapidly on prototypes, validating logic and refining flows to ensure stability, performance, and alignment with business rules. • Ensure all build artifacts—logic flows, decision models, error handling, and dependency maps—are well-documented and auditable. • Coordinate with Engineering when custom APIs or technical support is required for automation execution. • Perform structured UAT with stakeholders, incorporating feedback and ensuring readiness for deployment through change management processes. • Own the full lifecycle of automation deployments, including testing, launch, hypercare, tuning, and steady-state stabilization. • Maintain, optimize, and refactor automations as upstream systems evolve or new business requirements emerge. • Ensure automations are built to be inheritable and understandable, with documentation aligned to standards for long-term maintainability. • Monitor performance and troubleshoot issues, proactively implementing improvements that enhance reliability and reduce operational burden. • Partner with stakeholders across Omada—including P&C, Recruiting, Finance, Care Delivery, Security, Compliance, and Engineering—to understand workflows, challenges, and downstream impacts. • Work closely with EPD (Engineering, Product, and Design) on automation-related projects, ensuring alignment on technical dependencies, integration points, API behaviors, and system constraints to deliver reliable, scalable solutions. • Provide technical consultation on automation feasibility, integration complexity, and required process adjustments. • Work with team members to ensure automations align with standards for change management, data governance, and audit readiness. • Contribute to an automation-as-a-service model by building solutions that leverage reusable logic and consistent design patterns.