America's Fastest-Growing Technology Solutions Distributor of Connectivity & Cloud Services

Customer Success Implementation Manager

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 51-200Since 2003H1B SponsorCompany Site LinkedIn

Location

United States

Posted

64 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglish

Job Description

• The Customer Success Implementation Manager is responsible for accelerating franchisee success through high-touch onboarding and ongoing enablement. • Ensure both new and tenured franchisees adopt Sandler’s systems, tools, and best practices. • Lead franchisee implementation across 10+ core platforms. • Deliver structured onboarding for new owners. • Provide proactive enablement to established franchises who want to scale, modernize, or improve execution. • Develop, update, and maintain onboarding content. • Co-host bi-monthly onboarding cohorts and lead weekly 1:1 onboarding sessions with new franchisees. • Support Initial Training in Baltimore (bi-monthly travel required).

Job Requirements

5+ years in Customer Success, Franchise Enablement, Implementation, Onboarding, Training, or related roles.
CRM / marketing automation experience (HubSpot strongly preferred).
Strong command of MS office suite.
Strong technical aptitude across multi-platform environments.
Proven ability to train, present, and guide users through adoption in both virtual and in-person settings.
High organizational discipline; able to manage multiple franchise “builds” simultaneously.
Excellent communication, coaching, and relationship-management skills.