Expel

Leading MDR provider trusted by some of the world’s top brands to expel adversaries, minimize risk, & build resilience.

Technical Account Manager

Technical Account ManagerSalesFull TimeRemoteTeam 201-500Since 2016H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

64 days ago

Salary

$93.9K - $136.2K / year

5 yrs expEnglishCloud

Job Description

• Ensure assigned accounts realize maximum technical value from Expel's service • Build strong relationships with security practitioners and technical leaders • Drive platform adoption and deeper integrations into customer security ecosystems • Deliver technical depth and expertise to enable Customer Success Managers to focus on strategic relationships • Own technical response coordination with customers during incidents • Resolve integrations or troubleshooting challenges, escalating when needed • Measure success using adoption metrics, customer technical health scores, and retention outcomes

Job Requirements

  • 5+ years of security industry experience, majority in consultative customer-facing roles
  • Deep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies
  • Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting)
  • Understanding of enterprise security operations and the challenges security teams face
  • Strong consultative skills; leads with listening, understands customer context before recommending solutions
  • Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors.

Benefits

  • Unlimited PTO
  • Up to 24 weeks of parental leave
  • Excellent health benefits
  • Work location flexibility

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