• Serve as the primary contact for large and strategic clients during onboarding, renewal, and daily account administration. • Lead Annual Business Reviews for the assigned block of business, presenting actionable insights and recommendations for revenue growth. • Manage a team of Relationship Specialists, providing training, mentorship, and ongoing coaching to enhance service skills. • Act as the first point of escalation for client issues, intervening as needed to resolve concerns and provide exceptional service. • Build and maintain strong relationships with Plan Administrators, Brokers, and other stakeholders to ensure retention and business growth. • Identify opportunities for process improvements and automation, driving initiatives to enhance operational efficiency.