Marigold

Marigold is a fast-growing marketing technology company helping growing businesses build stronger customer relationships through its three core platforms: Emma, Campaign Monitor, and Vuture. We deliver powerful tools for email, SMS, and marketing automation that elevate engagement and drive real results. Marigold is headquartered in Nashville, Tennessee with offices in Sydney and London.

AI Product Manager

Product ManagerProduct ManagerFull TimeRemoteTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 8 moreAll locations: Arizona, California, Florida, New York, North Carolina, Michigan, Tennessee, Texas, Virginia

Posted

61 days ago

Salary

$165K - $185K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Translate the CPO’s AI vision into clear product requirements, milestones, and user experiences, making day-to-day product and design decisions that keep teams aligned, unblocked, and moving quickly. • Partner closely with AI Engineering, Data Science, and Design in an embedded development model, developing working fluency in Marigold’s ML systems, LLMs, pipelines, evaluation frameworks, routing logic, and retrieval workflows to guide effective tradeoffs. • Define quality standards for AI features—including accuracy, reliability, consistency, predictability, and user trust—and collaborate on evaluation strategies, post-launch monitoring, and risk mitigation such as guardrails and fallback paths. • Lead the design of grounded, trustworthy AI experiences by supporting retrieval-based workflows, traceability, versioning, and oversight mechanisms that keep AI behavior aligned with source-of-truth data. • Ensure AI products are scalable, resilient, and cost-aware by understanding model economics, inference patterns, latency, throughput, and architectural dependencies. • Act as a central AI resource within Marigold, partnering with Product, UX, Legal, Security, and Privacy teams to promote responsible design, regulatory compliance (including EU AI Act and HIPAA), and consistent AI adoption across the platform.

Job Requirements

  • 5–10+ years of Product Management experience, ideally including 3+ years building and shipping AI/ML-powered features; experience with 0→1 product development is a strong plus.
  • Strong understanding of ML and LLM concepts, including how models are trained, evaluated, grounded, and orchestrated in real-world production environments.
  • Proven ability to partner deeply with engineers and data scientists—speaking their language, contributing to technical discussions, and guiding decisions without prescribing solutions.
  • Experience making thoughtful product tradeoffs across quality, reliability, cost, latency, and user experience in complex systems.
  • Clear, structured communicator with the ability to translate complex technical behaviors into simple, customer-focused product experiences.
  • Comfortable operating autonomously in ambiguous problem spaces and translating strategic direction from the CPO into day-to-day product decisions, documentation, and execution; experience in MarTech is a plus.

Benefits

  • medical/dental/vision insurance
  • life/accident/disabilities insurance
  • supplemental health benefits
  • FSA
  • EAP and pet insurance
  • Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.
  • Paid Volunteer Time
  • 401k plan with a company match on your contributions.
  • Employee-centric and supportive remote work environment with flexibility.
  • Support for life events including paid parental leave.

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