• Build, hire, and scale the Account Management function from an early team into a high-performing, larger-scale organization that can support our growing customer base. • Define and execute the Account Management strategy aligned with revenue, retention, and growth targets. • Define account segmentation, ownership models, coverage, success criteria, and capacity planning. • Hire, coach, and scale a high-performing team of Account Managers accountable for expansion, retention, and customer outcomes. • Establish standards, KPIs, dashboards, and an operational cadence for reporting, forecasting, reviewing account health, risk, retention, and expansion pipeline. • Build repeatable playbooks for onboarding, adoption, driving usage, identifying cross-sell and upsell opportunities, unlocking new use cases, and renewal motions. • Identify expansion opportunities, diagnose risk proactively, and implement retention strategies. • Implement data-driven frameworks for customer prioritization, health scoring, forecasting, and resource allocation. • Partner closely with Sales, Operations, CEO, and Finance on post-sale execution, forecasting, quota design, capacity planning, and incentive alignment. • Serve as executive sponsor for strategic enterprise accounts and complex expansions. • Ensure tight feedback loops between customers and internal stakeholders to influence roadmap and opportunity investments. • Build scalable processes that support global expansion and evolving GTM motions. • Lead with a strategic lens while staying hands-on when needed, jumping in alongside the team (including making calls) to model expectations and support execution. • Attend quarterly company leadership meetings, collaborating on company initiatives and deliverables. • Take the lead in driving a culture of continuous improvement and change management. • Drive organizational excellence, ensuring a work culture of Diversity, Equity, and Inclusion by living the company’s vision and core values.