• Coordinates the implementation and day-to-day execution of Harland Clarke Contact Center Services programs • Serves as the primary point of contact for their clients on a daily basis • Schedules and leads meetings and conference calls with the client and team members • Facilitates meetings with client and internal resources • Understands and supports the client program and project needs • Ensures client satisfaction through oversight of service delivery and SLA attainment • Maintains documentation related to the client campaign • Supports Marketing Services financial goals for monthly revenue and EBITDA targets