• Act as the go-to expert for complex technical cases involving network security, identity integrations, and secure connectivity. • Troubleshoot advanced issues related to firewall policies, VPN configurations, SD-WAN, and secure application delivery. • Integrate and support Microsoft Entra ID, Okta, and other identity providers for SSO, federation, and conditional access scenarios. • Perform in-depth analysis of authentication flows (SAML, OAuth 2.0, OpenID Connect) and resolve associated token or access issues. • Partner with Engineering and Product teams to influence long-term security and networking improvements. • Create and maintain knowledge base articles, technical documentation, and best practice playbooks for internal and external audiences. • Mentor frontline solution engineers and contribute to internal training and enablement programs. • Participate in customer engagements, security workshops, and architecture reviews as a trusted technical advisor.