• Lead and mentor a team of Clinical Account Associates in the execution of their duties to gain, retain, and support clients as part of the customer success organization. • Collaborate with the Customer Success leadership to ensure comprehensive support, including sample and order tracking, and to escalate and resolve issues efficiently. • Oversee the onboarding process for new clients, ensuring best practices are followed and partnerships with sales representatives are leveraged. • Collaborate with sales to identify and capitalize on opportunities for Tempus's algorithmic tests and add-ons. • Drive initiatives to improve workflow efficiencies and support care teams with effective ordering methods and workflows. • Analyze highest opportunities for retention in areas and coach teams to improve care teams workflow, in turn improving pTaT and customer experience. • Promote the adoption of online ordering through Tempus Hub and EMR integrations among the client base. • Conduct competitive analysis and collect feedback from accounts and sales representatives to continuously improve the Tempus experience. • Build and maintain strong client relationships through on-site support and regular, proactive communication.