• Act as Administrator and first line of support for D365 F&O environment throughout UAT, go-live, and post–implementation stabilization, ensuring reliable system performance. • Manage user access and security roles, maintaining compliance with Unilever’s IT and data governance standards. • Monitor and maintain batch jobs, integrations, and workflows, proactively identifying and resolving system issues. • Oversee environment lifecycle management, including sandbox refreshes, code deployments, updates, and patches using Lifecycle Services (LCS) and Azure DevOps. • Troubleshoot and resolve functional and technical issues, coordinating with internal teams, third party vendors, and Microsoft Support as needed. • Document and maintain system configurations, integrations, and standard operating procedures (SOPs), ensuring a robust knowledge base for ongoing operations. • Collaborate with the D365 Product Owner and cross-functional stakeholders (Finance, Operations, Supply Chain) to support enhancements, new module rollouts, and optimization projects. • Provide end-user support and training, ensuring adoption of D365 best practices and efficient day-to-day system use. • Ensure system security and compliance, enforcing segregation of duties, maintaining audit readiness, and supporting internal/external IT audits. • Drive continuous improvement, identifying opportunities to enhance business processes, automate workflows, and enhance compliance.