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Technical Onboarding Specialist – Contract
Solutions EngineerSolutions EngineerContractRemoteTeam 11-50Since 2014H1B No SponsorCompany SiteLinkedIn
Location
California
Posted
29 days ago
Salary
$29 - $32 / hour
Associate Degree1 yr expExperience acceptedEnglish
Job Description
• Bridge the gap between purchase and product value for school administrators.
• Work closely with school administrators, Support, Product, and Engineering teams to resolve technical hurdles.
• Manage the end-to-end onboarding journey for paid offerings, tracking and prioritizing complex onboarding cases.
Job Requirements
- 1+ years of experience in technical and customer-facing roles.
- Proven ability to simplify complex technical topics for a non-technical audience.
- Strong prioritization and organizational skills, with the ability to manage multiple calls, tickets, and internal communications in a fast-paced environment.
- Proven ability to build trust and rapport with customers through empathetic and proactive communication.
- Ability to work 40 hours a week for a 6-month duration
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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