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Technical Support Engineering Manager

Engineering ManagerEngineering ManagerFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

California

Posted

65 days ago

Salary

Not specified

Bachelor Degree1 yr expEnglish

Job Description

• Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development. • Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution. • Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support. • Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities. • Drive operational excellence by improving workflows, building automations, and streamlining tooling. • Champion documentation and knowledge sharing to empower both customers and teammates.

Job Requirements

Prior experience as a Technical Support Engineer or in a hands-on technical support role.
Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
Familiarity with IDEs, LLMs, and AI-powered developer tools.
Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
Self-starter with curiosity, creativity, and a bias for action.

Benefits

Professional development
Knowledge sharing
Mentoring and coaching
Flexible working hours

Related Categories

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