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CS Enablement Manager

ManagerManagerFull TimeRemoteTeam 11-50H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

62 days ago

Salary

$110K - $120K / year

Bachelor Degree4 yrs expEnglish

Job Description

• Partner closely with Customer Success and Support leadership to design and operationalize a scalable post-live enablement strategy • Build, refine, and scale playbooks, scripts, and curricula that improve CSM performance, customer conversations, and time-to-value • Enable CS teams to drive down churn and increase revenue retention through practical tools, training, and guidance • Translate customer health insights, retention metrics, and engagement data into targeted enablement programs that move key outcomes • Reinvent and continuously improve onboarding, ongoing training, and health-based engagement motions across a growing global CS organization • Ruthlessly prioritize an enablement roadmap focused on the highest-impact levers for retention, saves, and customer health • Influence change across CS and Support by partnering with senior leaders and driving adoption of new frameworks and motions

Job Requirements

4+ years of experience in Revenue Enablement or Customer Success Enablement, with direct support of post-live CS organizations
Proven success designing and executing end-to-end enablement programs (playbooks, scripts, onboarding, ongoing training) with measurable impact on retention and churn reduction
Experience partnering with Director- and VP-level stakeholders to translate business goals into enablement strategies and roadmaps
Strong program management skills, with the ability to move from strategy to hands-on execution and iteration
Expertise in building clear, actionable playbooks for complex customer conversations (saves, renewals, optimization)
Comfort leveraging data (health scores, retention metrics, CSAT/NPS, engagement volume) to prioritize initiatives and guide decisions
Hands-on experience with common enablement and CX tools (e.g., LMS, knowledge base tools like Guru, call recording/QA platforms, CRM or CS platforms)
Ability to operate effectively in fast-paced, ambiguous environments with a bias toward action and continuous improvement
Bonus: Prior experience as a CSM or in a post-live customer-facing role3