eDynamic Learning
North America’s largest publisher of middle & high school CTE & electives, with more than 250 online courses.
Customer Success Manager
Location
Connecticut + 1 moreAll locations: Connecticut, New York
Posted
52 days ago
Salary
$55K - $80K / year
Bachelor Degree3 yrs expEnglish
Job Description
• Lead and execute the end-to-end onboarding process for new school districts, institutions, or enterprise clients
• Set clear expectations, timelines, and deliverables with customers
• Define success plans in collaboration with Sales, Implementation, and Product teams
• Develop and manage structured success plans that support customers
• Serve as the primary point of contact post-sale, providing white-glove service
Job Requirements
- Bachelor’s degree in Education, Business, or related field required.
- 3–5 years of experience in customer success, client services, or account management—preferably in the EdTech, SaaS, or education sectors.
- Exceptional communication and interpersonal skills with a strong client-first mentality.
- High proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot).
Benefits
- Professional development
- Flexible work arrangements
