Building the first autonomous transaction platform.

Customer Support Technician

Support EngineerSupport EngineerFull TimeRemoteTeam 201-500Since 2011H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

61 days ago

Salary

$24 / hour

High SchoolEnglish

Job Description

• Providing exceptional customer, technical, and product support to customers • Responding to customer support tickets and resolving issues • Supporting peers in order to increase overall efficiency of the whole department • Maintaining expert level proficiency on the system • Troubleshooting technical issues and maintaining strong communication with the customer throughout the process • Identifying, testing, and escalating websites issues to QA as necessary • Using down-time to complete File Recs from the service queue

Job Requirements

Experience providing a high level of customer service, preferably in a technology environment or call center
Experience multi-tasking multiple responsibilities
Experience with both Microsoft and Mac platforms
Experience using a variety of different web browsers
Ability to type 40+ WPM
Excellent written and verbal communication skills
Excellent teamwork skills

Benefits

Medical Insurance – Company pays flat dollar amount towards premium
Dental Insurance – Company pays 75% of monthly premium only on Base Plan
Vision Insurance – Company pays 100% of monthly premium
Basic Life and AD&D Insurance – Company paid plan with additional Voluntary Plans available
Voluntary Short & Long Term Disability Insurance Plans – Optional plans to help protect your financial well-being
Flexible Spending Account – A tax savings account
Health Savings Account (HSA) – A tax savings account for employees enrolled in a High Deductible Health Plan
401(k) Plan – Company will match $0.50 on each $1.00 contributed up to the first 6% of eligible earnings
Employee Stock Purchase Plan - Company match equal to 33.3333% of dollars contributed to the plan
Paid Time Off (PTO) – Company provides 120 hours (equivalent of 15 days) of PTO for new hires
16 Paid Holidays
Bereavement Leave – 5 paid days of leave for an immediate family member
Pet Insurance through Nationwide - 50%, 70% reimbursement plans available
Paid Parental Leave – Up to six (6) weeks of pay following the birth or placement of a new child
Dayforce Wallet - Allows employees to access their pay on-demand
Waldorf University discounts and perks - 10% off tuition and free textbooks
Child Literacy Assistance Program discount - Discounted annual membership