• Gain a solid understanding of our existing customer Manifold deployments and how they interact and integrate within their legal operations ecosystem. • Build, install, maintain and support Manifold deployments for our on-premise customers. • Work with the Customer Success team to educate and train our on-premise customers in using our products. • Listen to and convey product-improvement feedback from customer interactions to the Product team. • Maintain a live and accurate documentation of scheduling, technical, and communication aspects of all customer deployments. • Handle communications related to install, update, and support for our Manifold deployments with customers. • Prepare knowledge articles with common troubleshooting tips for Manifold to help customer IT teams. • Our tech stack is varied - you will work with Linux, Ruby/Rails, Javascript/React, Postgres, Redis, Sidekiq, Heroku, AWS, and more.