• Strategizing to establish key relationships, building and maintaining a project pipeline and delivering customer targets effectively • Partnering with pre-sales to educate customers on Akamai services and solutions to make the best recommendations for their needs • Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements • Being the central point of contact for the customer and cross-functional teams • Owning program management and being a trusted advisor in ensuring customers get maximum value from our solutions