• Support system launch, adoption, and procedural success across assigned accounts • Partner with Clinical Specialists during case coverage and ensure smooth handoffs from Capital and Launch teams • Train and support surgeons, OR, and office staff on system setup, workflow, and procedural scheduling • Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones in accordance with Surgeon Pathway 2.0 • Build early relationships with office staff and surgeons to understand the surgeon pathway and support procedural scheduling • Assist Territory Managers in sales planning, account development, and goal achievement • Support field demos, workshops, and marketing events to drive awareness and engagement • Gather feedback from key stakeholders to support Marketing and R&D in product and program enhancements • Manage CRM documentation, expense reports, and administrative tasks • Upload cases logs for all cases covered in accordance with policy