• Optimize internal workflows for return initiation, RMA creation, inventory disposition, and refund processing. • Manage integrations between Narvar, Shopify, OMS, NetSuite, and 3PL partners to support automated returns. • Ensure accurate, real-time flows of data for RMAs, refunds, inventory adjustments, and financial reconciliation. • Collaborate with Operations, Logistics, and 3PLs to design scalable return processing, routing, and restocking workflows. • Translate complex return requirements into technical specifications, user stories, and data flow diagrams. • Partner with engineering to scope, prioritize, and deliver return system enhancements using Agile practices.