M3
M3 helps make hospitality companies successful through technology that drives financial performance.
Customer Success Manager
Location
United States
Posted
50 days ago
Salary
Not specified
Bachelor Degree5 yrs expEnglish
Job Description
• Manage a defined portfolio of customers, serving as their primary point of contact and advocate.
• Build trusted relationships with key customer stakeholders and internal teams.
• Conduct regular business reviews to evaluate progress and uncover growth opportunities.
• Drive adoption of M3 products by ensuring customers are fully trained.
• Identify and execute initiatives that strengthen customer retention and satisfaction.
• Proactively identify at-risk customers and implement mitigation strategies.
• Document customer health, success metrics, and touchpoints.
Job Requirements
- College degree.
- 3-5 years of overall management experience (Solid understanding of project management principles preferred).
- 1-2 years of experience in Customer Success preferred.
- Experience in SaaS or hospitality technology preferred.
- Strong interpersonal skills and the ability to lead and inspire others to drive growth.
- Must have keen problem-solving and process development and improvement skills.
- General PC knowledge including Microsoft Office expert level knowledge of Excel, Word, and a working knowledge of PowerPoint.
- Hospitality experience preferred
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development
- Remote work options
