• Ensure patients statements are generating appropriately, reconciling patient balances • Supports call center operations by receiving patient inbound calls • Works with the patient to establish payment terms • Utilize the various RCM systems to assist patients with making payments • Research and resolve patient billing concerns • Identify if specific receivables are to be qualified as refunds, adjustments or write-offs • Initiate patient outbound calls to drive collections • Identify and communicate issues leading to patient complaints